May 4, 2020


Nothing is more important to the COBNB family than the health and safety of our guests, our employees, and our multifamily communities. We are monitoring the coronavirus (COVID-19) situation very closely, and we would like to share the additional precautions that have been recently added, in addition to existing safeguards. 


Flexible Cancellation Policy

When booking directly through our website or via Airbnb, COBNB has always had an extremely flexible cancellation policy. If you need to change or cancel your trip due to COVID-19, our booking policy allows guests to do a free amendment to a new check-in date. Additionally, guests can book any of our units up until 7pm on the day of check-in for last-minute travel plans. For assistance with canceling or rescheduling your reservation, please leave your message.


Closely Monitoring Affected Service Areas

Following safety precautions, we are continuing to monitor and restrict bookings based on best practices as described by the latest government updates. Additionally, we are in contact with local officials and have asked them to contact us if a previous guest contracts COVID-19. 


Additional Cleanliness Precautions 

We have always prided ourselves on our exceptionally high cleaning standards, which we credit to our in-house cleaning team. We are now taking these standards even higher, including mandatory training and increased quality assurance programs, specifically as it relates to cleaning and disinfecting surfaces that are touched by our gu