FRONT OFFICE

Job Description:

• Greeting visitors, answering phone calls, and responding to inquiries promptly and professionally

• Handling check-ins and check-outs, resolving guest complaints or issues

• Providing information about hotel facilities, local attractions, and services

• Assist in managing room reservations, including processing bookings, cancellations, and modifications

• Routinely check the rooms condition for cleanliness and maintenance issues to be reported

• Assisting with billing inquiries and resolving any discrepancies in billing records

• Maintaining cleanliness and organization of the front office area

• Work closely with other departments to ensure efficient operations. 

• Preparation of check in and check out lists.

• Identify patterns or recurring issues and brainstorm solution to improve processes. 

• Perform data entry tasks, including updating customer records, processing orders, and maintaining accurate databases.

• Perform any ad-hoc responsibilities assigned by superiors.

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